Billing & refunds

Refund Policy

Effective October 23, 2026 · Last updated October 23, 2026

This Refund Policy applies to paid Brellen subscriptions and purchases made through our authorized checkout provider. Brellen is operated by Novatrek LLC.

First paid subscription: If Brellen is not a fit, you may request a refund of your first paid subscription charge within 14 calendar days of the original purchase date.

1. First-purchase refund window

For a customer’s first paid Brellen subscription, we will honor eligible refund requests submitted within 14 calendar days of the original purchase. This policy is intended to give new customers a reasonable opportunity to evaluate the software after purchase.

2. Renewals

Subscription renewals are generally non-refundable once processed, except where required by law or where a charge was duplicate, erroneous, or otherwise eligible for correction. You can avoid future renewal charges by canceling before the next billing date.

3. Cancellations

You may cancel at any time. Cancellation stops future renewals and normally allows continued access through the end of the current paid billing period. We generally do not provide prorated refunds for unused time remaining in a billing period.

4. Annual subscriptions

The same 14-day first-purchase window applies to an initial annual subscription. After that period, annual subscription charges are generally non-refundable except where required by law or for confirmed billing errors.

5. Beta access and free access

There is no refund for free beta access, free trials, complimentary licenses, or other access for which no payment was made.

6. How to request a refund

Email support@brellen.ai from the email address associated with your purchase. Include your name, purchase email, order or receipt number if available, and a brief description of the issue.

7. Payment processor and timing

Purchases are expected to be processed by Lemon Squeezy, which acts as merchant of record. Approved refunds are returned through the original payment method and may take several business days to appear, depending on the payment provider. Lemon Squeezy may also issue refunds at its discretion in connection with chargeback prevention or legal/payment obligations.

8. Mandatory consumer rights

This policy does not limit any refund, cancellation, or withdrawal right that cannot legally be waived in your jurisdiction.

9. Contact

Questions about billing, cancellations, or refunds can be sent to support@brellen.ai.